N E W S A N D E V E N T S
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LIFEWAYS ACCESS CHANGES EFFECTIVE JANUARY 4, 2010
Jackson
After reviewing the service utilization by consumers during various times of day at Community Connections, LifeWays has decided to reduce the walk-in hours at this site. Community Connections in Jackson will now be open Monday through Friday 8am – 7pm for walk-in services. Crisis phone services will continue to be available 24 hours, 7 days per week through the 517-789-1200 or the toll free 800-284-8288 numbers. Please inform your consumers of these changes. Outside of these hours, consumers can access Allegiance ER for mental health emergencies. Click here to download a flyer to post in your lobby to inform consumers and staff of the changes.
Hillsdale
To better serve the community of Hillsdale County, a new access point is being developed for crisis intervention and triage services during business hours. Consumer Services, Inc. will be adding a full-time access staff to Hillsdale County, located at 25 Care Drive. Beginning January 4, 2010, consumers may utilize this site for walk-in triage, crisis intervention or inpatient evaluations, as well as phone triage services between the hours of 8:30am - 4:30pm, Monday through Friday. Crisis phone services will continue to be available 24 hours, 7 days per week through the 517-439-2641 or the toll free 800-284-8288 numbers. Please inform your consumers of this change, when all details are finalized, and encourage them to utilize these services during business hours instead of using the Hillsdale ER. After 4:30pm on weekdays and all day on weekends, consumers can continue to utilize the Hillsdale ER for mental health emergencies. Click here to download a flyer to post in your lobby to inform consumers and staff of the changes. Crisis Phone Also, based on utilization numbers, LifeWays will begin contracting with a call center for crisis calls occurring from 7pm to 8am Monday through Friday and all day on weekends. This crisis call center has come highly recommended from the many other CMH systems throughout the state who use them for their after hour crisis phone services. Processes and protocols have been put in place with this call center so that the consumer calling this line for crisis services should not notice that any change has occurred. Providers who are providing case management, ACT, and/or Homebased services should have a method in place by January 1 for their consumers to call them directly for crisis services rather than relying on the crisis provider to be the link for these calls. ----------------------------------------------- For more information on the Access changes, please contact Niki Feller, LifeWays' Access Director |